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Pauline Wrench - Business and Client Services |
Pauline has been fortunate to have enjoyed an extensive career both in the private and public sector, as a senior administration manager, supporting executives at an international management consultancy practice, and as a civil servant within various Government departments, which included a number of overseas postings. In 2004 she joined Informed Solutions to head up the Business & Client Services, Administration Services Group, with responsibility for providing operational support services to a wide range of functions including business development, contracts management, conferencing, marketing, and profiling activities.
Pauline explains her role and why Informed Solutions is a great place to work:
"The Business & Client Services team liaises extensively with clients, alliance organisations, and of course our own internal service groups. I thoroughly enjoy working within what is a varied, fast moving and multi-faceted role. I recognise that it can be a high pressure environment, and there is a need to remain focused and maintain quality standards in the face of the inevitable pulls and pushes that result from evolving work priorities. However, that is what I and the team actually enjoy, and we are the type of people that find a dynamic environment stimulating and challenging. I appreciate that this type of role is not for everyone, but it is a great feeling to work with a group of people who are energetic, intelligent and results driven.
Within my operations management functions, I have had the opportunity to work with a fantastic group of colleagues who are highly professional and like-minded. The Administration Services teams are a diverse group of specialist administrators that work fantastically well together and share the values and goals of providing an exceptional standard of support. We are respected, appreciated and an integral part of the successful delivery of client and company internal projects alike.
Informed Solutions prides itself on providing excellent career development opportunities and I have been actively encouraged to build on my previous skills and experience. Most recently, I completed the PRINCE2 foundation course and successfully obtained certification. Having structured project management skills has been invaluable and I am applying those principles to managing the implementation of our new CRM system. Administration functions are very much the foundation stones of any successful business, and I am proud to be part of the ‘backbone’ of Informed Solutions. Our Company is an industry leader in management consulting and specialist systems integration services and we are awarded exciting, challenging and prestigious assignments. My fellow administrators are a talented group of professionals with the ability, drive and enthusiasm to facilitate for a very successful, dynamic and committed staff of directors, executives and fee-earners."
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