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Application and System Support - National Telco |
Following the design and implementation of a major new fibre management system serving the requirements of both office and field based staff, Informed Solutions established a remotely hosted support environment replicating the client's complex production environment.
As part of the service level agreement, Informed Solutions' Operations and Technical Consultancy team maintain and fully configuration manage the support and test environments, allowing all support and testing activities to be undertaken efficiently and without the risk of interruption to business-critical operational services. This arrangement delivers to this high profile client, an accurate problem qualification process and a more responsive, effective service.
Our Client Support HelpDesk facilities manage the registration, monitoring, escalation and resolution of all the client's support calls using a state of the art Support Information Management System (SIMS), which also provides the client with management summaries and detailed incident log reports.
