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From True Understanding Comes Excellence

“The key to pursuing excellence is to embrace an organic, long-term learning process, and not to live in a shell of static, safe mediocrity.” - Josh Waitzkin, Renowned American Chess Champion and Author. Our satisfaction index revolves around three core values that drive work at Informed: integrity, excellence and innovation. Here we look at excellence - what it means, its place in our culture and as part of how we deliver it for clients.

Seth Finegan, UK CEO Informed Solutions

“The key to pursuing excellence is to embrace an organic, long-term learning process, and not to live in a shell of static, safe mediocrity”.  - Josh Waitzkin, Renowned American Chess Champion and Author

Our annual client satisfaction survey at Informed has been run for over 20 years. It forms a critical part of a continual learning and development process that helps us deliver fantastic work. Our satisfaction index revolves around three key core values that drive our work at Informed: integrity, excellence and innovation. We have already discussed integrity and innovation as vital attributes in earlier articles. Here, we look at excellence and what it means, its place in our company culture, and as part of how we deliver it for our clients.

Having just been awarded a new contract, we ask our clients for early feedback.  Excellence – in particular the standard of skills, risk management and delivery assurance provided, always stands out as a critical attribute.  Our clients repeatedly reference the high standard of skills, professionalism and capability we showed in executing against the commitments both Informed Solutions and the client made at the outset of a transformation project. 

We are both proud and protective of such a high rating and believe that our consistent and sustainable performance in delivering Excellence can be attributed to three key factors, which form part of everyday life at Informed.

Firstly, we focus on our people. Through InformedACADEMY™ we are committed to continual investment in skills development, from graduate associates to experienced practitioners, we truly believe that investment in our people alongside learning on the job has helped us develop, refine and strengthen our understanding and appreciation of excellence in service of colleagues and clients alike. We reward performance and loyalty, and engage with staff to help build a great workplace culture that supports and encourages them to learn fast. 

Secondly, we focus on our purpose.  Although part of our DNA since we started in 1992, we recently worked with the teams at informed to define and articulate our purpose – essentially why we do what we do: We create economic and social value by helping to build a more inclusive, fair and safe society through ethical use of technology and data, and investing in digital skills. Our teams believe in and are fully committed to this purpose, which is evident both in the way we work as a team and in the way we identify ‘good’ business opportunities that make a positive difference to our society and way of life.

The final and powerful ingredient relates to the search for better understanding. We constantly strive to understand the client’s viewpoint, strategic requirements and business goals, so that we can communicate, collaborate and serve them with excellence.  Taking our collective understanding and learning from over 20 years of client service in developing complex digital transformation programmes, we have evolved our structured User Research, Agile working and DevOps techniques to work well within the corporate environment, adapting and re-aligning deliverables to best meet our customers’ needs, within agreed budgets.  

To round off, I think the following quote from one of our longstanding clients summarises our aim best, when they offered the view that; “Informed Solutions’ people are not simply doing a job but looking to get the best outcome for us”.

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