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Resilience - A Key Characteristic of Modern Successful Businesses

As part of the InformedACADEMY™ syllabus, Graduate Associates, Michele Dawson and Lisa Latham were given the opportunity to participate in a ‘Resilience in the Workplace’ course. Sharing advice with colleagues is a valuable ingredient to Informed’s continual development approach – helping to reinforce the resilience of our teams and building on our already strong and authentically collaborative approach to working life. A great start to 2020.

Graduate Associates Michele Dawson and Lisa Latham

The Global Skills Gap is the increasing difference between skills businesses require to remain globally competitive and the availability of people with those skills.  Predictably, subject matter expertise and technical knowledge are in high demand, however soft skills (including professional behaviours and attitudes) are now being acknowledged as equally important to employability and sustainable career success. 

Informed Solution’s development and training programme, InformedACADEMY™, recognises and facilitates the importance of closing the gap and staying ahead by up-skilling its people with the opportunity to build, learn and consolidate technical expertise as well as people skills like communication, leadership and resilience in the workplace. 

In 2019 Resilience was highlighted by leading global higher education company Quacquaerlli Symonds as the skill most lacking among young working people today. With offices in Australia, the UK, The US, Europe and Asia, Quacquaerlli Symonds’ mission is to ‘enable motivated people anywhere in the world to fulfil their potential through educational achievement, international mobility, and career development’. As a modern, enlightened and globally scaling business, this mission is close to our hearts at Informed.

But what is resilience? It’s the ability to cope and thrive under pressure by responding to unexpected and challenging events – positively, healthily and productively. Resilient employees are the foundation for resilient organisations: ones with strong identities, mature interpersonal employee relationships, high job satisfaction and impressive levels of commitment to employees, suppliers and customers alike.

As part of the InformedACADEMY syllabus, fellow graduate, Lisa Latham, and I were given the opportunity to participate in a ‘Resilience in the Workplace’ course hosted by The Hub Events, an acclaimed provider of intensive professional training courses. The course provided techniques on how to manage workplace pressures, how to transform mistakes into points of learning and then success, and other intentional behaviours to strengthen personal character. For me, the most interesting learning was in developing better understanding of the different types of stress drivers or behaviours that different personality types revert to under pressure - and how to resolve issues and strengthen team collaboration as a result.

For Lisa, it was a valuable opportunity to share workplace experiences with professionals at different stages of their career, and gain greater insight into the effective stress-busting skills they use as part of a toolkit for career success.

Sharing the advice gained with colleagues has been a valuable ingredient to Informed’s continual development approach – helping to reinforce the resilience of our teams and building on our already strong and authentically collaborative approach to working life.

Ultimately, what we have learned is that times of challenge in the workplace are opportunities to learn, develop and strengthen a team through understanding, empathy, communication and collaboration.

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