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Informed Solutions is a leading independent digital and management consultancy practice. Our clients appoint us as professional problem solvers to help them deliver ambitious and complex digital transformation projects. We are a diverse group of people who like to make a real difference in our professional lives, and we aren’t scared of uncertainty or complexity. Informed’s corporate values of “Innovation, Excellence, Integrity” are at the core of everything we stand for and deliver.

As a respected authority behind the long-term management and development of our corporate systems and infrastructure functions, you will play a key role in realising lasting improvement to the Company’s operational business through expert knowledge of its diverse people, processes and systems. We are a people and quality focused organisation, and so you must have strong attention to detail along with the interpersonal skills and empathy needed to manage each unique situation.

Our corporate systems and infrastructure play a critical business role, and so you must be tenacious in managing assignments with a clear sense of priority, and be able to apply your skills in a fast-paced and agile environment. The right candidate will have the potential to assume full day-to-day management of our internal IT Service Desk.

In return, we will offer you a diverse, exciting and fulfilling career with the ability to influence and shape not only your own career direction but that of our wider business as well. If your aspirations and ethos match ours then we want to hear from you.

Role Description


Required Skills:

  • Outstanding attention to detail, with the ability to work pro-actively, independently and respond flexibly to changing priorities
  • Outstanding verbal and written communication skills with the ability to express complex concepts in simple terms
  • A strong team player with a positive ‘can do’ attitude and polished interpersonal skills
  • Experience of resolving 1st, 2nd and 3rd line support requests
  • Experience of managing suppliers and sub-contractor relationships and delivery activities
  • Extensive experience of ITIL Service Management disciplines including Incident, Problem, Change and Release Management.
  • Extensive experience of infrastructure virtualisation (VMWare etc)
  • Extensive experience of Windows and Linux Cloud based IaaS and PaaS (AWS, UKCloud, Azure etc)
  • Experience of implementing secure, resilient and available enterprise infrastructure is desirable
  • Experience of agile and DevOps principles, technologies and working practices is desirable
  • Experience of industry standard methodologies is desirable (e.g., ISO 9001, ISO 27001, PRINCE2)
  • Microsoft Technology Specialist or IT Professional certification is desirable (MCSA/MCSE/MCTS/MCITP)

If you feel that you’re a great fit for the job but don’t yet have all the required skills, apply to us anyway.  If you’re the right person for us, have aptitude in those areas and the ambition to step up then we’ll train you! 

We ‘walk the talk’ about investing in people, developing the skills and confidence of our staff through our outstanding InformedACADEMY talent development programme.  The Company offers very competitive salaries and a flexible benefits package that includes pension, bonus scheme, paid sabbaticals and private health care.  If you’re keen to broaden your horizons even further, we offer global working experience via secondments or transfer to our Australian offices in Sydney, Melbourne and Canberra.

Are You Excited By and Ready for a Challenging Career?

If your aspirations match ours and are confident in putting forward ideas and picking up new skills; and are committed to being a good team player and colleague, then please come and join us.

Apply Now

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