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As a Service Performance Specialist you will act as the key point of contact for our prestigious clients, assisting in the day-to-day running of the service and taking on increasing responsibility across all aspects of the service. Your role is critical in supporting the people, systems and processes that deliver world class, business-critical support services for our clients.

You will have room to grow your career, establish yourself as the key point of contact for our prestigious clients and lead the day-to-day running of their services.

We are looking for a colleague who is professional, clear thinking and positive under pressure, with a ‘can do’ attitude that inspires confidence.  It’s important to our team that you work well with others and share the Company’s core values of innovation, excellence and integrity.

Role Description


You will:

  • Be the trusted point contact for our clients and be seen as the person who can “get things done”.
  • Pro-actively support the day-to-day running of innovative digital services across:

           Operations: Be the first port of call for our clients and take responsibility in resolving any issues that may arise.

           Performance: Ensure our services are optimised and exceeding client expectations.

           Analytics: Pro-actively analyse user demand and service metrics to help our clients continually improve their services.

           Assurance: Ensure any changes are fully assured by employing automated testing and release pipelines.

  • Facilitate a truly collaborative DevOps service model within a multi-technology environment (SQL Server, PostgreSQL, AWS, Drupal, PHP, .Net, Jenkins, Vagrant, Katalon and Selenium).
  • Work closely with Lead Service Performance Specialists in the implementation and delivery of Service Request and other work packages.
  • Bring your initiative to pro-actively and independently respond to changing priorities across multiple services.


You will have:

  • A 2:1 degree or above in an IT/Computer Science, Business Information Systems, Computer Science, Geography or GIS subject.
  • Outstanding analytical ability and attention to detail.
  • Experience of, or potential to, work closely with senior client stakeholders.
  • Be willing to share knowledge and coach more junior team members.
  • Exposure to delivering projects using Agile methodologies (Scrum, Kanban etc.).
  • Experience of working closely with software developers and IT operations staff in a DevOps environment.
  • Outstanding verbal and written communication skills with the ability to express complex concepts in simple terms.
  • A willingness to travel and work onsite as client needs dictate.


Additional Information:

If you feel that you’re a great fit for the job but don’t yet have all the required skills, apply to us anyway.  If you’re the right person for us, have aptitude in those areas and the ambition to step up then we’ll train you! 

We ‘walk the talk’ about investing in people, developing the skills and confidence of our staff through our outstanding InformedACADEMY talent development programme.  The Company offers very competitive salaries and a flexible benefits package that includes pension, bonus scheme, paid sabbaticals and private health care.  If you’re keen to broaden your horizons even further, we offer global working experience via secondments or transfer to our Australian offices in Sydney, Melbourne and Canberra.


Are You Excited By and Ready for a Challenging Career?

If your aspirations match ours and are confident in putting forward ideas and picking up new skills; and are committed to being a good team player and colleague, then please come and join us.

Apply Now

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