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Overview

Informed Solutions specialises in delivering business innovation through large scale digital transformation, big data and analytics solutions and systems integration. 

Our growing business needs an experienced and outcome-focused User Researcher.

You will be professional, clear thinking, positive under pressure and results driven, with a ‘can do’ attitude that inspires respect from other leaders and professionals.  We are looking to recruit a colleague who works well with others and shares the Company’s core professional values of innovation, excellence and integrity.

Informed does not aspire to be an average business; we recruit exceptional colleagues, develop inspiring leaders and professionals, and have built up an enviable client list.  We are excited by people who are driven by achievement and are motivated by being part of a successful team that gets results. 

Role Description

You will be excited by the opportunity to:

  • Ensure that user centred design principles are applied at all stages of the project, using your knowledge of human factors, ethnography, and user-centred design processes in order to ensure an iterative and customer focused development environment. 
  • Evaluate and monitor our clients’ experience across multiple touch-points and platforms, as well as reviewing proposed designs and anticipating any usability issues they may cause. 
  • Collaborate with designers, product owners, developers and analysts to provide teams with research solutions and key insights that will inform product development. 
  • Support consultations and build relationships with senior stakeholders on a daily basis. 
  • Draw on the full suite of UX research methodologies, deploying them continuously or tactically as appropriate.
  • Regularly conduct, moderate and analyse user-testing sessions on clients’ sites rapidly turning observations into actionable design recommendations. 
  • Plan, coordinate and manage all practical aspects of user-testing sessions (with team support) including writing participant recruitment briefs and managing external suppliers. 
  • Employ remote user testing, session-tracking, heuristic evaluation, competitor analysis, site intercepts, surveys and IA activities as projects require.  

 

You will have experience and awareness of: 

  • User research delivery experience in a consultancy, agency or in-house setting.
  • Degree or higher degree in psychology, behavioural sciences, HCI or similar.
  • Demonstrable regular experience of moderating one-to-one usability sessions – and (ideally) training in interviewing techniques.
  • Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
  • Experience of using a variety of commercial UX research or VOC software tools.
  • Knowledge of UCD principles and best practices.
  • Delivering digital services in accordance with best practice and the latest and most relevant design manuals. 

Salary level dependent upon qualifications and experience between £33,000 and £55,000.

We are happy to consider applicants with a variety of experience levels.  First and foremost, we wish to hire the best people: driven by purpose and motivated by the opportunity to grow and develop.  We are committed to investing in you and helping you grow into the role with an outstanding talent development programme and benefits package that includes pension, bonus scheme and private health care.

ARE YOU EXCITED BY AND READY FOR A CHALLENGING CAREER?

If your aspirations and values match ours and you enjoy being part of a supportive, high performing team then please apply. Closing date for receipt of applications is 3rd May 2019

Apply Now

Contact Us

For further information please contact us. We look forward to hearing from you.

Contact Us
@InformedTweet And a big shout out to @openstreetmap from our Chairman @jsainformed who was thrilled and impressed with colleagues… https://t.co/DPJSAvYZlA
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@InformedTweet Social Value: SMEs make your voice heard! Join our Group CEO @ElizabethTVega and other SME leaders in responding to… https://t.co/zgjDc0agJb
@InformedTweet Professional problem solvers: great example of how we help government digital services to transform at… https://t.co/XqIpCF7AFL
@InformedTweet Huge congratulations & respect to @AdrienneKelbie on winning Award for Transformational Leadership at the… https://t.co/ugOjH0GkmX
@InformedTweet Congratulations to @AdrienneKelbie transformational leader #NPWAwards, proud to be working with you #WeCanhttps://t.co/Tf9vrF6zXx
@InformedTweet Thanks to Viktoria & @AdrienneKelbie for joining us to celebrate at the #NPWAwards Dinner. Inspirational women. https://t.co/9fjrLtQbj5
@InformedTweet Delighted to be among friends & with great clients from Office for Nuclear Regulation at the #NPWawards tonight pic.twitter.com/2s7NZqg7vS
@InformedTweet Looking forward to a great evening with @NorthPowerWomen Awards winners & other inspiring NW women. pic.twitter.com/Sqo22JrMYP
@InformedTweet Thrilled to see the amount of interest into computer science at the @LoretoSixth careers networking event… https://t.co/8TVmVkkSIE
@InformedTweet Delighted and proud that our work with @LucieNHSSafety and the dedicated Patient Safety Team at NHSI has been high… https://t.co/hBss0Y11S6
@InformedTweet Celebrating #internationalwomensday2019 today at Informed Solutions - in particular the amazing women in our own co… https://t.co/nc4co09Mx3
@InformedTweet 4 inspiring women in the early years of their geospatial careers, challenging our industry to keep progressing… https://t.co/qp3IyJ1xQe
@InformedTweet Denise McKenzie @SpatialRed welcoming us to #WomenInGeospatial breakfast for #IWD2019, looking forward to seeing ou… https://t.co/6aTfupLjhK
@InformedTweet We're on! @MsLizzyBell and @richpphillips talking about redesigning Ofsted registration @SDinGov pic.twitter.com/DjvcoVKtzN
@InformedTweet Countdown to @MsLizzyBell and @richpphillips talking this afternoon @SDinGov excited! pic.twitter.com/udWF96CEP4
@InformedTweet Informed Solutions' colleague Ryland Karlovich sharing expertise and experience at the AGI Scotland Conference toda… https://t.co/WS5SniQBHK
@InformedTweet At the @SDinGov conference in beautiful (but rainy) Edinburgh today. Lots of familiar faces, innovative talks and pictures of post-its :)
@InformedTweet The power of learning together in autonomous, self-directed Communities of Practice is awesome and now firmly part… https://t.co/burALMWg1O
@InformedTweet Great engagement by colleagues Sara and Annabel leading session at @TauheedulGirls Student Leadership Conference. F… https://t.co/kD939BLPKe
@InformedTweet Excellent article and great insights into what makes Informed Solutions tick by Group CEO @ElizabethTVega as well… https://t.co/mmaQEiqJpu
@InformedTweet Great engagement by colleagues Sara and Annabel leading session at @TauheedulGirls Student Leadership Conference.… https://t.co/cCrPcR7shT
@InformedTweet Delighted Sara and Annabel could support your Leadership Conference and meet your students. Paying it forward is -… https://t.co/mNnydPt2DC
@InformedTweet Surrounded by inspiration at the @TauheedulGirls Student Leadership Conference today. Looking forward to the day, w… https://t.co/vlbiQAgVRt
@InformedTweet Bootcamp for recent graduate recruits now concluded and so it's on to project work to apply the new insights and sk… https://t.co/lcXFnDyI2X
@InformedTweet and the Award goes to,,....,,,? Proud sponsors of the Greater Manchester Business Awards, Informed Solutions' Dave… https://t.co/n1VzwYvnAl
@InformedTweet Young, female and new to the IT sector – how does THAT work? Authentic reflections from colleague Helen Craven, sta… https://t.co/pk5HMnoAOJ
@InformedTweet Reflections on the fabulous Women in IT Awards Dinner – great female role models inspiring other women & huge thank… https://t.co/B85Jz5I2nr
@InformedTweet Amazing to know that we are part of inspiring the future #WomeninITAwards pic.twitter.com/sMuLKSp0cf
@InformedTweet Ready and raring for #WomeninITAwards, good luck to all the nominees pic.twitter.com/XeOcLWu1Ad
@InformedTweet Wintry conditions on the roads for the latest Client Satisfaction Review visit and/but ultra-cool when the client s… https://t.co/hM1DMcH2qm

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