User Researcher

This is an exciting opportunity to be part of a growing, highly regarded global technical and management consultancy practice, focused on delivering innovative solutions, through diverse teams and collaborative working.  If you’re a professional with high quality standards and attention to detail, that enjoys variety, is motivated by making a difference and being part of a successful, fast moving company that achieves results, you’ll thrive in and genuinely enjoy this role.  

Working a within a cross-functional team, you will take a leading role in researching, analysing and articulating user needs for a large and complex project, generating the feedback and insight necessary to build a clear picture of users and deliver solutions that they need.

• You will ensure that user centered design principles are applied at all stages of the project, using your knowledge of human factors, ethnography, and user-centered design processes in order to ensure an iterative and customer focused development environment. 

• Evaluate and monitor our clients’ experience across multiple touch-points and platforms, as well as reviewing proposed designs and anticipating any usability issues they may cause. 

• Collaborate with designers, product owners, developers and analysts to provide teams with research solutions and key insights that will inform product development. 

• You will be supporting consultations and building relationships with senior stakeholders on a daily basis. 

• Draw on the full suite of UX research methodologies, deploying them continuously or tactically as appropriate. 

• Regularly conduct, moderate and analyse user-testing sessions on clients’ sites rapidly turning observations into actionable design recommendations. 

• Plan, coordinate and manage all practical aspects of user-testing sessions (with team support) including writing participant recruitment briefs and managing external suppliers. 

• Employ remote user testing, session-tracking, heuristic evaluation, competitor analysis, site intercepts, surveys and IA activities as projects require. 

 You will have experience and awareness of: 

• User research delivery experience in a consultancy, agency or in-house setting.

• Degree or higher degree in psychology, behavioral sciences, HCI or similar.

• Demonstrable regular experience of moderating one-to-one usability sessions – and (ideally) training in interviewing techniques.

• Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.

• Experience of using a variety of commercial UX research or VOC software tools.

• Knowledge of UCD principles and best practices

• Delivering digital services in accordance with best practice and the latest and most relevant design manuals.