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Exemplar project: Digital Policing

Optimising the use of specialist policing resources using Digital Technology

By Sebastian Uhlig, Managing Consultant

UK policing is continuously faced with evolving threats and operational challenges, and IT services must be able to quickly transform to support police operations. Here we show how Informed is harnessing the power of Agile and DevOps to digitally transform and integrate existing business-critical platforms used by police forces and key stakeholders across the UK.

NPoCC uses the Mercury digital platform to manage and coordinate police mutual aid requests between 9 police regions and 46 police forces, supporting forces in meeting demand during large scale events, special operations, and in times of national crisis.

NPoCC is co-located with the Joint International Policing Hub (JIPH), which use the multi-agency IPAB platform to coordinate foreign police assistance proposals across 15 government organisations, including the Home Office, Foreign and Commonwealth Office, and the Ministry of Justice.

Together, the Mercury and IPAB platforms provide fast and secure access to operational and management information and reporting, and allow police forces to deliver services that are crucial to meeting policing need across the UK and abroad.

In recognition of our proven track-record of delivering innovative digital solutions for Emergency Services organisations, NPoCC appointed Informed Solutions as their innovation and digital transformation partner of choice to digitally transform the Mercury and IPAB platforms in-line with the Police Vision 2025.

Our collaborative and user-centric approach has applied Agile (SCRUM) and DevOps delivery techniques to deliver real business value in short timescales, continuously improve services with evolving business needs, and provide ongoing service support and maintenance so that services function correctly during periods of critical operational commitments.

The existing Mercury platform is being transformed into a National Police Data Hub that utilises enhanced data loading APIs, automated data validation, and analytical capabilities to allow police forces to better undertake strategic and tactical planning and reporting.

Improved data quality and accuracy now provides a highly reliable source of truth for key operational management information and is fit-for-purpose as evidence to drive informed decision making. We’ve also introduced new dashboarding capabilities by integrating Alteryx and Tableau components into Mercury, allowing NPoCC to further visualise and analyse their core strategic data.

Changes to services can quickly be built, tested, and released using an automated DevOps Continuous Integration and Deployment Pipeline that operates within a PSN-P compliant environment.

As NPoCC’s innovation and digital transformation partner of choice, Informed Solutions is delivering digital platforms to help the police sector capitalise on the opportunities of the modern economy. This important work continues.

Discover more about the platforms and solutions offered here at Informed Solutions. These experiences from NPoCC are explored further in the results of the 2018/19 Informed Solutions Client Satisfaction Survey. There are also opportunities for talented graduates, early career and experienced professionals across the business to deliver on these exciting and transformative projects.

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