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QUEEN’S AWARD-WINNING DIGITAL EXPERIENCE PLATFORM DESIGNED FOR COMPLEX TRANSACTIONS, MAKING EVEN YOUR MOST COMPLICATED CUSTOMER SERVICES AN INTERACTIVE AND POSITIVE EXPERIENCE

The Challenge

The Challenge

Many organisations are faced with the challenge of how best to design and deliver online services that seamlessly and effectively assist users with complex claims, registration or application queries, while providing sophisticated and efficient case management flows that allow speedy and effective engagement and query resolution.

OurSolutions

Our Solution

InformedENGAGE© tackles this challenging customer service problem by transforming and digitising your operations; from mail rooms to call centres and online channels, it creates a single, integrated digital customer experience workflow, and in doing so improves business efficiency, enables a step-change in the pace and effectiveness of customer engagement and dramatically reduces the costs associated with delivering service through legacy systems and technologies.

Market Leader v2

Market Leader

Designed from the ground-up to be secure, open, and dynamic, InformedENGAGE powers end-to-end digital transformation. Organisations’ customer experiences are enhanced and optimised through a service analytics engine that drives performance management and continuous improvement of this Queen’s Award-winning digital experience platform.

Clients

InformedENGAGE© manages the digital experiences of millions of people across the UK and Australia. It is used for a variety of digital experience services including; the underpinning of secure, national services for victims of violent crime, managing complex, secure multi-organisation transactions between health, social care and emergency services agencies;

An enterprise-level platform for sustainable land asset management that has been developed and proven for international use through iterative innovation and successful commercialisation;

Online consultation and engagement transformation – helping Government bodies in England, Scotland and Wales consult with local communities to drive engagement and digital democracy through world-class digital experiences.

Contact Us

For further information please contact us. We look forward to hearing from you.

Contact Us

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