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Configurable service management and continuous improvement for your digital services.

What we offer

What We offer

We offer you a service management architecture that is tailored to provide the type and level of support your operations require and that adapts easily to any changes within your business.

We continually invest in upskilling our people, so you can be confident about the standard of advice and professionalism.  InformedSERVICE© is a global 24/7 Service Integration and Management solution underpinned by our PRISM platform which is secure, fully configurable, elastic and scales globally.  Whatever your support or service management needs, we can deliver these seamlessly on a modern digital platform.


Our Solutions

We work with you to co-design the best type and level of support service and ensure that it adapts quickly and cost efficiently to changes in your business environment. 

Our experts help you deliver a responsive and control effective service management solution, using the latest WebOps, DevOps and WebChat techniques where required. InformedSERVICE© is supported by highly trained, expert teams that understand the need to adapt to evolving business and user needs and shifting priorities.  The platform incorporates advanced monitoring and analytics tools to gather metrics and insights.  This information can help inform decision making, automate processes and prioritise service improvements.

Trusted Partners

Trusted Partner

InformedSERVICE© is underpinned by leading methods and a thoroughly modern digital platform but the standards of expertise and professionalism are shaped by our 25 years’ experience of providing highly responsive business and technical support.

We use a proven, scalable and tailorable service architecture that integrates seamlessly into your business environment and any open standards based tools that you may wish to use.


Our clients include government departments, national agencies and global private sector corporates.  

InformedSERVICE© provides the operational support and continual service improvement framework that underpins digital solutions across the telecommunications, emergency services, energy, health and central and state government bodies.

Contact Us

For further information please contact us. We look forward to hearing from you.

Contact Us
@InformedTweet Great to be at @Techingov_AU . Come meet the team here at the #GreatBritain stand.
@InformedTweet We have achieved accreditation to the latest international quality standard ISO 9001:2015, making us among the firs…
@InformedTweet Delighted to get a mention here. We very much enjoyed being part of the #northernpowerhouse trade mission to India…
@InformedTweet ICYMI we were thrilled to win the Best Use of a Digital Solution award with our partners @BCE2018 at last week's…
@InformedTweet Great #GMdigital event for Commissioners & #SMEs today. @ElizabethTVega @InformedTweet shared experiences of workin…
@InformedTweet Challenge led commissioning discussion about to start #SMEs #GMDigital
@InformedTweet "I'm seeing a different mentality. We can't do things the same way as before. We have to innovate in the UK in diff…
@InformedTweet Great to see so many people at today's Greater Manchester #SME digital event. Looking forward to a really interesti…
@InformedTweet Thrilled, honoured and very proud that we've won Best Use of a Digital Solution (technology partner award) with…
@InformedTweet All ready to go! Good luck to everyone tonight! #paperlessawards
@InformedTweet Ahead of tonight's #Paperlessawards in Manchester, a reminder of the joint work we did with @BCE2018 and @svbaandj
@InformedTweet Looking forward to this...Australia's largest IT event for the Government
@InformedTweet We really enjoyed being a part of this - and it's incredibly inspiring to see the @DigiLeaders community continue t…
@InformedTweet Very much looking forward to tomorrow's #paperlessawards and excited that we've been shortlisted for Best Use of a…
@InformedTweet Everyone at Informed Solutions warmly congratulates our Global CEO Elizabeth Vega for being included on Computer We…
@InformedTweet Looking forward to our session later this week!
@InformedTweet Some great Friday evening reading here. Have a great weekend folks!
@InformedTweet Fantastic #McrEcosystem event earlier. Great to learn about GM plans to use data to improve care pathways
@InformedTweet The post-Carillion procurement shift is gathering momentum & it's good news for #SMEs! Our CEO Elizabeth Vega repor…

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