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Configurable service management and continuous improvement for your digital services.

What we offer

What We offer

We offer you a service management architecture that is tailored to provide the type and level of support your operations require and that adapts easily to any changes within your business.

We continually invest in upskilling our people, so you can be confident about the standard of advice and professionalism.  InformedSERVICE© is a global 24/7 Service Integration and Management solution underpinned by our PRISM platform which is secure, fully configurable, elastic and scales globally.  Whatever your support or service management needs, we can deliver these seamlessly on a modern digital platform.

OurSolutions

Our Solutions

We work with you to co-design the best type and level of support service and ensure that it adapts quickly and cost efficiently to changes in your business environment. 

Our experts help you deliver a responsive and control effective service management solution, using the latest WebOps, DevOps and WebChat techniques where required. InformedSERVICE© is supported by highly trained, expert teams that understand the need to adapt to evolving business and user needs and shifting priorities.  The platform incorporates advanced monitoring and analytics tools to gather metrics and insights.  This information can help inform decision making, automate processes and prioritise service improvements.

Trusted Partners

Trusted Partner

InformedSERVICE© is underpinned by leading methods and a thoroughly modern digital platform but the standards of expertise and professionalism are shaped by our 25 years’ experience of providing highly responsive business and technical support.

We use a proven, scalable and tailorable service architecture that integrates seamlessly into your business environment and any open standards based tools that you may wish to use.

Clients

Our clients include government departments, national agencies and global private sector corporates.  

InformedSERVICE© provides the operational support and continual service improvement framework that underpins digital solutions across the telecommunications, emergency services, energy, health and central and state government bodies.

Contact Us

For further information please contact us. We look forward to hearing from you.

Contact Us
@InformedTweet Are you keeping pace with digital transformation? Want to know more about new digitally empowered ways of working?… https://t.co/KQk1J0lD1J
@InformedTweet Great to be at the @esriuk annual conference today - looking forward to hearing all about what's new in GIS #EsriAC pic.twitter.com/rIBWt0EX3g
@InformedTweet Our thoughts and prayers are with everyone who suffered in the #ManchesterArena attack one year ago today 🐝#RIPIpic.twitter.com/k0UgLCIBoToT
@InformedTweet Very proud to be sponsors & support the next generation of innovators https://t.co/POQ2B1sLss
@InformedTweet Delighted that a key member of our delivery team is volunteering to help save lives in humanitarian disasters throu… https://t.co/RcBLWE1Ma6
@InformedTweet This year's #DLWeek promises to be the best yet. Don't miss Seth Finegan's Manchester Salon on the next wave of inn… https://t.co/SyrBQMrSix
@InformedTweet Thanks to @CloverMoore for sharing insights on the initiatives being leaf by @cityofsydney to suport #innovation,… https://t.co/9JfoVvNuNc
@InformedTweet Great to see the award-winning environmental data portal we delivered in partnership with NSW Govt is celebrating 1… https://t.co/YY3E1tQLqR
@InformedTweet Intersting insights from @damon_rees on Service NSW focus of moving from great customer service to great customer… https://t.co/J8LoQQNQGk
@InformedTweet There is still time to vote in the #DL100 @DigiLeaders awards. If you value digital tools that are increasing polit… https://t.co/IacHugP7Gx
@InformedTweet AI is transforming healthcare & is potentially the biggest innovation since the vaccine. Join our free webinar with… https://t.co/VOLr1UJNKO
@InformedTweet If you've not yet listened to this month's #npwpodcast click the link below to hear our CEO Elizabeth Vega in discu… https://t.co/kt7kXSlFyd
@InformedTweet The Women Making AI Less Scary And More Accessible via @Forbes https://t.co/06sbjOOlVf

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