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We have a highly professional workplace environment with a supportive, people focused culture that attracts, develops and motivates great people to achieve great things.  We treat our colleagues with respect, honesty and fairness and want anyone that joins us to do the same. 

This is an exciting opportunity to be part of a growing, highly regarded global technical and management consultancy practice, focused on delivering innovative solutions, through diverse teams and collaborative working.  If you’re a professional with high quality standards and attention to detail, that enjoys variety, is motivated by making a difference and being part of a successful, fast moving company that achieves results, you’ll thrive in and genuinely enjoy this role.  

Working a within a cross-functional team, you will take a leading role in researching, analysing and articulating user needs for a large and complex project, generating the feedback and insight necessary to build a clear picture of users and deliver solutions that they need.

Role Description

  • You will ensure that user centred design principles are applied at all stages of the project, using your knowledge of human factors, ethnography, and user-centred design processes in order to ensure an iterative and customer focused development environment. 
  • Evaluate and monitor our clients’ experience across multiple touchpoints and platforms, as well as reviewing proposed designs and anticipating any usability issues they may cause. 
  • Collaborate with designers, product owners, developers and analysts to provide teams with research solutions and key insights that will inform product development. 
  • You will be supporting consultations and building relationships with senior stakeholders on a daily basis. 
  • Draw on the full suite of UX research methodologies, deploying them continuously or tactically as appropriate. 
  • Regularly conduct, moderate and analyse user-testing sessions on clients’ sites rapidly turning observations into actionable design recommendations. 
  • Plan, coordinate and manage all practical aspects of user-testing sessions (with team support) including writing participant recruitment briefs and managing external suppliers. 
  • Employ remote user testing, session-tracking, heuristic evaluation, competitor analysis, site intercepts, surveys and IA activities as projects require. 


 You will have experience and awareness of: 

  • User research delivery experience in a consultancy, agency or in-house setting.
  • Degree or higher degree in psychology, behavioural sciences, HCI or similar.
  • Demonstrable regular experience of moderating one-to-one usability sessions – and (ideally) training in interviewing techniques.
  • Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
  • Experience of using a variety of commercial UX research or VOC software tools.
  • Knowledge of UCD principles and best practices
  • Delivering digital services in accordance with best practice and the latest and most relevant design manuals.



If you feel that you’re a great fit for the job but don’t yet have all the required skills, apply to us anyway. If you’re the right person for us, have aptitude in those areas and the ambition to step up then we’ll train you! We ‘walk the talk’ about investing in people, developing the skills and confidence of our staff through our outstanding InformedACADEMY talent development programme. The Company offers very competitive salaries and a flexible benefits package that includes bonus scheme, paid sabbaticals and private health care. If you’re keen to broaden your horizons even further, we offer global working experience via secondments or transfer to our UK offices in London and Manchester.

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For further information please contact us. We look forward to hearing from you.

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